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Showing posts from December, 2008

An open letter to United Airlines Customer Relations

Dear United Customer Relations,

I am writing to explain to you how you lost a 20-year Mileage Plus customer and 15-year Mileage Plus Platinum Visa card holder. If I have any choice in the future, this is the last flight I will be taking with United. I will be forwarding a copy of this letter to Chase Bank to explain why I am cancelling my Mileage Plus Visa card. I can only hope that someone from Chase follows up with you to discuss how your inability to waive a fee cost them thousands per year in revenue. We've been through a lot in the past 20 years. I've been through fare hikes, strikes, reorganizations, and route changes. In recent years, I've put up with an escalating series of fees, service reductions, and a general decline in service quality. Hey, everyone was doing it, right? (Well, OK, not Southwest or JetBlue). This time, though, the issue was in your control, was your responsibility, and you could have fixed it. You chose not to, so I am choosing to sever our rela…

Just saying "We're Agile" is not enough, apparently

Haut Tec » Agile is an Attitude, Not a Method

So it turns out that you can't just say, "We're Agile," throw all discipline out the window, and have a successful project! Who knew?

To paraphrase Casablanca'sCaptain Renault, "I am shocked, shocked to find that people are using Agile as a cover for sloppy coding!"

Now, the team in the article above had the persistence and good sense to work through their issues and realize the benefits of agile development, but many of my company's clients have not been so wise/fortunate. Some developers, rightfully fed up with the constraints of waterfall development, have staged a revolution at their companies. They went to management waving some Wikipedia article about Agile development and said, "Look! We can be four times as productive and give you your application at a fraction of the cost if you just let us go Agile! It removes all that nasty overhead and lets us go back to writing code, which is what you osten…